In an effort to continuously improve the quality of care and services provided at Fresno Surgical Hospital (FSH) regularly surveys various customer groups to measure satisfaction. The results of these satisfaction surveys are a testimony to FSH's commitment to excellence. Here are some results of recent surveys conducted by FSH's Quality Development Team.

Our Patients

• 99% of patients would recommend and choose Fresno Surgical Hospital again.
• 96% of patients said their overall experience at Fresno Surgical Hospital was excellent.
• 97% of patients agree the pre-op call from an FSH nurse was clear and provided helpful information prior to surgery.
• 98% of patients agree the FSH staff showed concern for their comfort and privacy.
• 98% of patients agree the nurses gave them the education they needed regarding what to do and what to expect when they left the hospital.

  Data collected 1/1/2005 through 12/31/05.
  *Positive responses combined.

Our Physicians

• 89% of physicians surveyed agree that in comparison to other medical facilities, FSH is the "best in town" for services provided.
• 100% of physicians surveyed would recommend FSH to family and friends.
• 93% of physicians surveyed agree that FSH is effectively adapting to a changing marketplace.

Source: Fresno Surgical Hospital's 2005 Physician Satisfaction Survey. "Yes" and "To Some Extent" responses combined.

What do you like best about FSH?
Comments from our medical staff:

"Commitment to excellence and ability and desire to demonstrate it."

"Flexibility, responsive to change and requests."

"The courtesy of the staff and their dedication to service and patient care."

"Overall excellent consistency."

"Location, convenience, friendliness, efficiency."

Our Employees

• 86% of FSH employees feel it is a good organization to work for.
• 84% of employees say they would recommend FSH to friends as a great place to work.
• 81% of employees have a clear understanding of performance goals and standards.
• 85% of employees agree their manager cares about them and treats people with respect.
• 88% of employees are proud to work for FSH.

  Source: Fresno Surgical Hospital's 2003 Organizational Health Survey.